Frequently Asked Questions
Owner Benefit Program (OBP)

General Questions

• What is the Owner Benefit Package™?

  The Owner Benefit Package (OBP) is a comprehensive bundle of financial protections provided by Del Val Realty & Property Management. It offers additional financial security to property owners against potential tenant defaults or damages. The OBP includes:

  • Rent Advance™
  • Rental Income Protection
  • Eviction Protection
  • Pet Damage Protection
  • Rental Housing Legislative Alerts
  • Market and Assets Level Rental Report
  • 1% Reduction in your Property Management Fee

• What advantages does the Owner Benefit Package™ provide?

  The OBP serves as a safety net for property owners. The Rent Advance™ feature, for instance, guarantees up to 12 months of risk-free rental income. But if If you opt-out of the Rent Advance, you still maintain financial protection in case of rent default or pet damage by tenants.

• How do I sign up or withdraw from the Owner Benefit Package™?

  Enrolling in the Owner Benefit Package™ simply requires notifying us of your interest. For new Del Val clients, an opt-in form will be included in our property management agreement. Should you wish to discontinue your enrollment, simply contact us by email or phone with 30 days’ notice.

• What is the cost of the Owner Benefit Package™?

  The monthly subscription for the Owner Benefit Package™ is $49.50.

• Can I get a refund if I choose to cancel the Owner Benefit Package™?

  Absolutely. If you decide to cancel your subscription within the first 60 days, we will provide a full refund of your monthly fees. Our aim is to ensure satisfaction with our services, hence the 100% refund guarantee for the first 60 days.

Rent Advances

• What is Rent Advance™?

  Rent Advance™ is an exclusive service within the Owner Benefit Package™. It allows eligible property owners to receive up to 12 months' rent in one payment. This feature eliminates the risk of rental income default by tenants and never has to be repaid if the tenant stops paying rent.

• How does Rent Advance™ operate?

  Upon receiving an email offer with a detailed amount, simply click the link to review and accept. After accepting, you'll receive a confirmation email prompting you to verify your bank account details for fund transfer. Expect to receive your funds within 7 days.

• Is it mandatory to accept the Rent Advance™ offer?

  No, the Rent Advance™ offer is optional. Property owners are not obliged to accept it.

• Does the Rent Advance™ offer have an expiration date?

  Yes. Rent Advance™ offers are valid for 7 days from the day of email delivery. However, owners can request a new offer before the next offer period.

• How do I determine if my property is eligible for a Rent Advance™?

  To qualify for Rent Advance™, the following requirements must be met:

  • At least 6 months remaining on the lease.
  • The rent is not subsidized by rental assistance programs such as Section 8.
  • The monthly rent falls between $800 and $5,000.
  • The property is a single-family home or a unit within a duplex, triplex, or fourplex.
  • Existing leases will be scored using an algorithm that reviews payment history provided by Del Val. Leases with non-sufficient funds or late payments may not initially qualify for Rent Advance™.

• What are the obligations if my property qualifies for a Rent Advance™?

  By accepting the Rent Advance™ offer, you agree to:

  • Continuing to use Del Val as your property management company for the duration of the agreement.
  • Refraining from selling, mortgaging, or making any decision detrimental to the lender's interests during the agreement period, without prior written approval from Upfront Rent Holdings LLC.
  • Taking responsibility for necessary repairs or providing payment to your management company for any maintenance issues affecting property habitability throughout the agreement term.

• What happens if the tenant fails to pay rent?

  Rent Advance™ is completely non-recourse, meaning if a tenant defaults on their rent, you will not be required to repay the advance, extend the agreement, substitute a new lease, suffer a credit impact, or face any other penalty. Del Val will initiate the eviction process in accordance with local and state laws.

• Is Rent Advance structured like a loan? If so, what is the interest rate?

  Rent Advance is not a loan, rather it's a purchase of future rent receivables from the owner. The offer will range from 90%-94% of the total amount you would receive over the time specified in the offer. Rent amount and the duration of the advance are significant factors determining the discount.

• Will the owner be billed for monthly fees, or are these deducted in advance? Is income from utilities still directly deposited?

  Maintenance fees will be billed as usual instead of being deducted from the rent. Monthly fees, such as management and lease renewal fees, will be deducted before sending the advance offer.

• What if my rental unit doesn't initially qualify for the Rent Advance?

  If your property and lease don't initially qualify, you'll still enjoy other benefits of the Owner Benefit Package™. Each month, we review your property and lease to see if they meet the criteria for Rent Advance™. So, even if you don't qualify now, you might in a month or two.

• Why is the landlord referred to as the "seller" in the Rent Advance Offer?

  The landlord is termed the "seller" because they're selling rights to future rent receivables. As Steady, we are purchasing these future receivables from the landlord.

• What are the typical criteria to be approved for the Rent Advance?

  • Rent is between $800 and $5,000 per month
  • No rental assistance programs (section 8, etc.)
  • Minimum 6 months remaining on new or existing lease
  • Tenant must be current on rent
  • Multiple Late payments / NSFs in the last 4 months will disqualify unit

Rental Income Protection

• What is the Owner Benefit Package™?

• What is Rental Income Protection and what does it cover?

  Rental Income Protection, a feature of the Owner Benefit Package™, shields owners from losses due to tenant rent default. It provides up to 2 months of lost rental income for eligible units. Situations covered include:

  • Eviction due to non-payment of rent.
  • Tenant lease default.
  • Tenant abandoning the rental unit.

• Does Rental Income Protection apply to owners who accept the Rent Advance™?

  No. Once you accept a Rent Advance™ offer, Rental Income Protection becomes unnecessary since you've received your rent upfront.

• Are there any eligibility requirements for Rent Protection?

  Yes, the monthly rent must fall between $800 and $5,000. Existing leases at the time of subscription are evaluated based on current tenant payment habits. We consider factors such as on-time payments, late payments, and insufficient funds to determine qualification. All units with new tenants automatically qualify if they're currently enrolled in the Owner Benefit Package™.

• How are claims handled?

  We manage the entire claims process on your behalf. When it's time to make a claim, we'll submit a claims request and provide all required documentation. Claims are usually paid within 7 days after deducting management fees.

Eviction and Pet Protection

• What is Eviction Protection and what does it cover?

  Eviction Protection contributes up to $1,000 towards legal and court costs of an eviction for tenants vetted and approved by Del Val. The payment will be reimbursed to you following the court hearing. Owners are required to advance the legal and court fees and will be reimbursed after the court judgement is issued.

• What happens if an eviction is filed, but the tenant ends up paying rent?

  If an eviction is filed and the tenant subsequently pays rent, you are still covered for any associated fees resulting from the tenant's rent default. A claim can be submitted for the cost of filing the eviction.

• What is Pet Protection and what does it cover?

  Pet Protection covers up to $1,000 in damage caused by an approved pet that exceeds the amount of the security and pet deposits. It does not cover damage caused by any Service Animal in accordance with Fair Housing Guidelines.

Market and Asset Level Rental Report

• What is the Owner Benefit Package™ Market and Asset Level Rental Report?

  This report is a quarterly analysis highlighting the current market value of your rental property and monthly rent amounts of local units. It keeps you informed about your property's potential selling price and how your rents compare to those of other properties.

Real Time Legislative Alerts

• What information is included in the Legislative Alerts?

  Our legislative alerts keep you informed about new, pending, and recently passed rental housing legislation. Stay current with rental housing laws and understand how they might impact your future investment opportunities.